One of the six Kentucky State Police telecommunications graduates will soon be a dispatcher for Post 1 in Hickory.
Chad Spain, along with five other graduates, will be recognized at graduation ceremonies for the 15th class of the agency's 15th in-house telecommunications academy.
KSP Commissioner Rodney Brewer told the graduates that their role as telecommunicators is one of the most pivotal roles the agency has. "You are the voice of agency when the public calls in and desperately needs help, and that voice will set the stage for whether the situation turns out well or not," he said. "The best telecommunicators that I have ever worked with in my life are multi-taskers that can take tidbits of intelligence, process it quickly, and pass it on for a positive resolve in the end."
He said the ability to process information quickly is detrimental to the trooper or officer on the other end of the radio.
"What you do in that dispatch room truly saves lives every day and sometimes it is our life that you save," he continued.
The group represents five agency posts and began its studies on January 6 at the KSP Training Academy in Frankfort. The course provided 196 hours of instruction during a five-week period. Subjects include legal liability, limits of telecommunicator authority, the telecommunicator's role in public safety, interpersonal communications, customer service, interaction with the news media, stress, ethics and confidentiality, responder safety, basic fire dispatch, state emergency operations plans, criminal justice information systems, cardio pulmonary resuscitation, first aid training, emergency medical dispatch, and special needs callers. To complete the course, the telecommunicators were required to successfully process scripted calls for service and demonstrate proficiency in obtaining pertinent information, dispatching responders, providing emergency medical dispatch if needed, and correctly document documenting information from the call for service. The training is completed using a computer system to simulate their working environment in the radio room.